At LeLumeo we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
====================>> RETURN POLICY <<====================
- Damaged Items
If the product is defective or does not work properly, please let us know. For the fastest resolution, please contact us via Contact@LeLumeo.com
and include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed. We’ll send you a replacement as soon as we confirm the situation, no need to return the defective item. We will use this information to help you with your order, and eliminate errors in future.
====================>> CANCELLATION <<=====================
- Cancelling Unshipped-out Orders
If you are cancelling your order which has not yet to be shipped out, please contact us via ContactLeLumeo.Com. For the fastest resolution, please include your order number. Thanks!
- Cancelling Shipped-out Order
If you are canceling orders when your parcel has already been shipped out or on its way to destination, there is no way we can get the package back. Please contact us and then kindly refuse to accept the parcel since we are not able to call it back at that time. Refund will be issued as soon as parcel is confirmed to be returned. Keep in mind that if a product is on sale, the sale is final and it won't be able to be returned.
====================>> REFUND POLICY <<====================
If you feel the product that you’ve purchased does not met the requirements that you initially had in mind, then you do have the option to request a refund.
Here are the circumstances in which refunds will be granted:
You Can Get A Full Refund
- If the product you’ve purchased is completely non-functional.
- If you did not receive your product within 60 business days after the date that your order has been placed.
- Keep in mind that products that are on sale at the time that you purchased are not valid for a refund once the product is shipped out.
- Refund will go back to your account in 3-5 business days.
- We do not charge restocking fees.
You will be responsible for paying for your own shipping costs for returning item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
DAMAGED ITEM / LOW QUALITY
For the fastest resolution, please include a photograph demonstrating the poor quality or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Last Revised 05/10/2020