We strive to make all of our customers happy. Email us with any questions or concerns.
When you email us, please provide:
1. ORDER number
2. Email used for the purchase
3. Tracking Number We Provided (If Provided)
4. Tell us the problem
5. How you would like us to resolve the problem?
PLEASE FIND YOUR ANSWER BELOW BY READING OUR FREQUENTLY ASKED, THANK YOU!
Contact us by emailing us: Contact@LeLumeo.Com
If you have issues with a delivered product, please scroll all the way down to our refund policy or click the link below.
Refund & Returns
If the product is defected or damaged, then contact us by emailing us: Contact@LeLumeo.Com. We will get this sorted for you right away.
Generally shipping takes less than 15 business days. Please allow 4-5 days for processing and dispatching time. Feel free to check our order status page at any time to see where your order is in the delivery process.
How Do I Track My Package?
Once your order has shipped, you will be notified via email. The tracking number will be on the order status page for your convenience.
I noticed a typo in my order/mistake on my order
If there are any issues with your address, name etc. Contact us immediately with the order number and one of our friendly support agents will assist you.
Please contact us immediately at Contact@LeLumeo.com if you believe you have provided an incorrect shipping address.
Still need help?
Email us and we'll be ready to assist you! Contact@LeLumeo.Com